Refund Policy
1. Overview
At Nutricity.co.nz, we want you to be fully satisfied with your purchase. If you are not happy, you may request a return or refund under the conditions below.
2. Eligibility for Returns
You may return a product if:
It is unopened, unused, and in original packaging.
The return request is made within 30 days of purchase.
The item received was damaged, defective, or incorrect.
Non-Returnable Items:
Opened or used supplements
Perishable products
Gift cards
3. Return Process
Email us at [email protected] with your order number and reason for return.
We will provide you with a return label and instructions.
Ship the product back to us.
Once we receive the product, we will inspect it and process your refund or exchange.
4. Refund Processing
Refunds will be issued to the original payment method within 2-10 business days.
Shipping costs are non-refundable unless the return is due to our error.
5. Exchanges
If you received a defective or incorrect item, we will send a replacement free of charge.
6. Order Cancellations
Orders can only be canceled before they are shipped. Once shipped, our return policy applies.
7. Contact Us
For any refund inquiries, reach out to us at:
Email: [email protected]