PRIVACY POLICY
Privacy Policy for Nutricity.co.nz
Nutricity.co.nz ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ("Site") and purchase our products or use our services. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.
1. Information We Collect
We may collect and process the following types of personal data about you:
1.1 Personal Information
- Full Name
- Email Address
- Phone Number
- Billing and Shipping Address
- Payment Information (processed securely by third-party payment gateways)
- Account Login Credentials (if applicable)
- Purchase History and Preferences
1.2 Automatically Collected Information
- IP Address
- Browser Type and Version
- Device Type and Operating System
- Time Zone Setting and Location Data
- Pages You Visit on Our Site
- Referring URL
- Shopping Behavior, Cart Activity, and Checkout Preferences
1.3 Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to enhance user experience, analyze website traffic, and personalize content. You can manage your cookie preferences through your browser settings.
2. How We Use Your Information
We use the information we collect in the following ways:
- To Process Transactions: Managing orders, payments, shipping, and returns.
- To Improve Our Website: Enhancing our services based on user behavior.
- To Personalize Shopping Experience: Recommending products based on past purchases.
- To Send Marketing and Promotional Materials: With your consent, we may send newsletters, special offers, and discounts.
- To Provide Customer Support: Assisting with inquiries, order issues, and returns.
- To Comply with Legal Obligations: Processing data in accordance with regulatory requirements.
- To Prevent Fraud and Security Threats: Protecting our systems against unauthorized access and malicious activity.
3. Sharing Your Information
We do not sell or rent your personal data. However, we may share your data with:
- Service Providers: Third-party vendors assisting with order fulfillment, payment processing, website analytics, and marketing.
- Shipping Partners: Couriers and logistics providers to deliver your orders.
- Legal Authorities: When required by law, court order, or to protect our rights and safety.
- Business Transfers: In case of a merger, sale, or acquisition, your data may be transferred to the new entity.
4. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Once data is no longer required, we securely delete or anonymize it.
5. Your Rights and Choices
Under applicable data protection laws, you may have the following rights:
- Right to Access: Request a copy of your personal data.
- Right to Correction: Request corrections to inaccurate information.
- Right to Deletion: Request the deletion of your personal data under certain conditions.
- Right to Object to Processing: Withdraw consent for marketing communications.
- Right to Data Portability: Request transfer of your data to another service provider.
- Right to Restrict Processing: Request that we limit how we use your data.
To exercise your rights, please contact us.
6. Data Security
We implement industry-standard security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL Encryption: Secure transmission of payment and personal information.
- Secure Payment Gateways: Transactions processed by compliant third-party services.
- Restricted Access: Limited employee access to sensitive data.
- Regular Security Audits: Ensuring continuous monitoring and protection.
While we strive to protect your personal data, no transmission over the Internet is completely secure. We encourage you to use strong passwords and protect your account information.
7. Third-Party Links
Our Site may contain links to third-party websites. This Privacy Policy does not apply to those websites. We encourage you to review their privacy policies before providing any personal data.
8. International Data Transfers
If you are accessing our Site from outside New Zealand, please note that your data may be transferred to and processed in New Zealand and other jurisdictions where our service providers operate.
9. Children's Privacy
Our Site is not intended for children under 16 years old. We do not knowingly collect personal data from children. If we discover that we have inadvertently collected information from a child, we will delete it promptly.
10. Marketing and Opt-Out Options
- Email Marketing: You can unsubscribe from our marketing emails by clicking the "unsubscribe" link at the bottom of the email.
- SMS Marketing: You can opt-out of text message communications by replying "STOP."
- Cookies and Targeted Ads: You can adjust your browser settings to reject cookies and disable targeted ads.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by updating the "Last Updated" date at the top of this page. Continued use of our Site after changes means you accept the updated policy.
12. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us:
Email: [email protected]
Whatsapp Support: +61 479 046 169