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Terms of Service

Last Updated: November 2025

Welcome to Nutricity (“Nutricity”, “we”, “our”, “us”, “Gofinch”).

By accessing or making a purchase through nutricity.co.nz or any affiliated Nutricity website (collectively, the “Platform”), you agree to these Terms of Service (“Terms”). Please read them carefully before using the Platform.

1. General Information

Nutricity operates online stores offering a curated range of health, wellness, and nutritional supplement products across multiple regions, including New Zealand via nutricity.co.nz.

These Terms apply to all users located in New Zealand.

All products, content, and services on the Platform are intended for individuals 18 years or older.

We may update or modify these Terms at any time. Continued use of the Platform signifies acceptance of the updated Terms.

2. Acceptance of Terms

By using the Platform, creating an account, or placing an order, you agree to comply with these Terms and the policies linked below:

  • Privacy Policy
  • Cookies Policy
  • Shipping & Delivery Policy
  • Refund & Return Policy

If you do not agree with these Terms, please discontinue use of the Platform immediately.

3. Use of the Platform

By using our website, you agree to:

  • Use the Platform for lawful and legitimate purposes only
  • Avoid fraudulent, harmful, or disruptive activities
  • Provide accurate and complete information during registration or checkout
  • Not interfere with website features, security systems, or operational integrity

Nutricity reserves the right to suspend or terminate access for violations.

4. Product Information & Health Disclaimer

All product information available on nutricity.co.nz is for informational purposes only.

Nutricity products are not intended to diagnose, treat, cure, or prevent any disease, in accordance with New Zealand therapeutic product guidelines.

Consult a qualified healthcare professional before using supplements if you:

  • Are pregnant or breastfeeding
  • Have an existing medical condition
  • Are taking prescription medication

Nutricity and Gofinch are not responsible for adverse reactions caused by misuse, overconsumption, or failure to follow product instructions.

5. Orders, Pricing & Payment

  • All prices on nutricity.co.nz are displayed in New Zealand Dollars (NZD).
  • Prices may be updated at any time without prior notice.
  • Placing an order constitutes an offer to purchase; acceptance occurs once your order is confirmed and dispatched.
  • Orders may be cancelled or refused due to:
    • Stock unavailability
    • Suspected fraudulent activity
    • Incorrect pricing or product information
  • You agree to provide accurate billing and payment details.
  • Payments are securely processed through trusted New Zealand and international payment providers.

6. Shipping & Delivery (New Zealand)

Orders are shipped according to the New Zealand Shipping & Delivery Policy.

Delivery times can vary depending on:

  • Delivery location within New Zealand
  • Courier delays
  • Weather disruptions
  • Import clearance (if applicable)

Nutricity is not liable for delays outside our control.

7. Returns & Refunds

All returns and refund requests must follow the Refund & Return Policy applicable to New Zealand customers.

The policy covers:

  • Eligibility criteria
  • Return instructions
  • Refund timelines
  • Conditions for opened or unsealed items

Due to the nature of supplements, certain products cannot be returned once opened.

8. Consumer Guarantees Act (CGA)

As a consumer in New Zealand, you may have rights under the Consumer Guarantees Act 1993.

Nothing in these Terms excludes or limits your rights under New Zealand consumer law.

9. Intellectual Property

All content on Nutricity websites—including images, product descriptions, text, logos, graphics, and branding—is the property of Nutricity / Gofinch or its licensors.

You may not copy, modify, distribute, or reproduce any content without written permission.

10. Third-Party Links

nutricity.co.nz may contain links to third-party websites for convenience.

Nutricity and Gofinch do not control these websites and are not responsible for:

  • External content
  • Accuracy of information
  • Privacy or security practices

Your use of third-party services is entirely at your own risk.

11. Privacy & Cookies

Your use of the Platform is governed by our:

  • Privacy Policy
  • Cookies Policy

By continuing to browse or use the website, you consent to the data practices described in these policies.

12. Limitation of Liability

To the fullest extent permitted by New Zealand law, Nutricity and Gofinch are not liable for:

  • Indirect, incidental, or consequential damages
  • Loss of profits, revenue, or data
  • Improper use or consumption of products
  • Unauthorized access to your account
  • Delays or failures caused by external factors

Our maximum liability is limited to the amount you paid for the product concerned.

13. Governing Law

These Terms are governed by the laws of New Zealand.

Any disputes must be resolved under the jurisdiction of New Zealand courts.

14. Contact Us

If you have any questions regarding these Terms, your order, or any Nutricity service, please contact our New Zealand support team:

Nutricity New Zealand – Customer Support

📧 Email: [email protected]

🌐 Website: nutricity.co.nz

Response Time: 24–48 business hours