Water or Milk Kefir POWDER or LIVE Grains Lebanese Probiotic Starter Organic (Water Kefir Grains Live)

1. How can I place an order on Nutricity.co.nz?

• Visit our website and browse our product catalog.
• Click on the desired product, select quantity, and click "Add to Cart."
• Review your items in the cart, then proceed to checkout.
• Follow the checkout process, provide shipping details, and complete your purchase.

2. What payment methods do you accept?

• We accept major credit cards (Visa, MasterCard, American Express) and PayPal.

3. Can I modify or cancel my order after it's placed?

• Once an order is placed, modifications or cancellations may not be possible. Please contact our customer support for assistance.

4. How do I track my order?

• Once your order is shipped, you will receive a shipping confirmation email with tracking information. Use this information to track your package.

5. What is your return policy?

• Refer to our Return and Refund Policy for detailed information on returns, refunds, and exchanges.

6. Do you ship internationally?

• Yes, we offer international shipping. Please check our shipping options during checkout for details.

7. How can I contact customer support?

• You can reach our customer support team at support@nutricity.co.nz We aim to respond within 1-2 business days.

8. Are your products safe and authentic?

• Absolutely. We prioritize quality and authenticity. Our products are sourced from reputable suppliers, and we guarantee their authenticity.

9. What if I receive a damaged or incorrect item?

• Contact our customer support immediately, and we will arrange for a replacement or issue a full refund, including return shipping costs.

10. How do I subscribe to newsletters or promotional updates?

• You can subscribe to our newsletters during the account creation process or by providing your email in the designated area on our website.

11. What security measures are in place to protect my personal information?

• We employ industry-standard security measures to protect your information. Refer to our Privacy Policy for detailed information.

12. Can I change my shipping address after placing an order?

• Changes to shipping addresses may not be possible once an order is processed. Contact our customer support for assistance.

13. Do you offer wholesale or bulk purchasing options?

• Yes, we offer wholesale options. Please contact our wholesale team at [wholesale@nutricity.co.nz] for more information.

14. How do I unsubscribe from newsletters?

• You can unsubscribe from newsletters by clicking the "unsubscribe" link at the bottom of any promotional email.

15. Do you have a physical store?

• Currently, Nutricity.co.nz operates as an online store, and we do not have a physical retail location.

For any other inquiries, feel free to contact us at support@nutricity.co.nz Thank you for choosing Nutricity.co.nz for your wellness needs.